Hydro Flask products are guaranteed under our Hydro Flask® Promise.

HYDRO FLASK PROMISE: LIFETIME WARRANTY

Hydro Flask Hydration, Tumbler, Coffee, Beer, Wine, Spirits, Food, Hard Good Accessories Products and (collectively, “Hard Goods”) carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Hydro Flask will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available. A receipt may be requested to verify purchase.

HYDRO FLASK PROMISE: 5-YEAR WARRANTY

Hydro Flask bags, coolers, totes, slings and lunch boxes and bags carry a 5-year limited warranty against manufacturer’s defects. Hydro Flask will replace any eligible product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address the defects when available. A receipt may be requested to verify date of purchase.

Before submitting a warranty claim, please read the following:

1. Broken or leaking caps: If your cap breaks or you notice a leak, do not send your flask to us. Instead, simply follow the link below to sign in and enter your warranty request details. Please note you may be required to send us a photo of your cap to validate the claim. You will be responsible for the shipping charge to have the flask returned if you send the flask to us.
2. Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation may have been compromised, and your flask is eligible for a replacement.
3. Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.HydroFlask.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage.
4. Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a rattling noise when you shake the bottle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
5. My Hydro Warranties: Any warranty claim on your MyHydro™ product(s) will be handled on a case-by-case basis. Please note we may not be able to replace your MyHydro™ product with the exact configuration.
6. International Warranty Claims: If you purchased your Hydro Flask® product from a European retailer, please contact that retailer to make a warranty claim. Europe based consumers, if you do not have a retailer in your area or purchased your Hydro Flask®  product outside of your area/country, please visit our Europe website for more details.
7. Canadian Warranty Claims:   If you purchased your Hydro Flask® product from a Canadian retailer and want to return a new/unused product, please contact that retailer directly. If you want to submit a warranty claim on your Hydro Flask® product, please complete a Warranty Claim via the link below.

Warranty Claims will only be accepted by Hydro Flask® if the product was purchased from an authorized dealer and Hydro Flask reserves the right to request proof of purchase This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.

If your Warranty Claim is approved, Hydro Flask® will replace your Hydro Flask® product with the same size and color of product. Please note your Warranty Claim will be replaced by the same size and color Hydro Flask® product. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement products under warranty cannot be customized or engraved. If you have a Hydro Flask® product with a custom logo or engraving, we are not able to screen print or engrave the artwork on your replacement product..

Under this Warranty, in no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

YOU WILL BE REQUIRED TO SHIP YOUR PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT. 

Please follow the link below to sign in and enter your warranty details. We will contact you regarding your next step.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. HYDRO FLASK DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, HYDRO FLASK LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT HYDRO FLASK’S OPTION, THE REPAIR OR REPLACEMENT DESCRIBED ABOVE.